Welcome to esalAI, the platform designed to transform the way businesses of all sizes and industries create their professional documents. Through innovative use of artificial intelligence, esalAI positions itself as an essential tool for semi-assisted document drafting, offering a personalized and tailored experience for each user. By asking targeted questions, our technology analyzes the context and specific needs to generate custom content, ranging from functional specifications to contracts and business reports.
These terms of use have been developed to clarify the terms of our collaboration. They aim to ensure transparency on the operation of our platform, the management of credits, as well as on authorized and prohibited uses, to strengthen trust between esalAI and its users. Moreover, these conditions play a crucial role in protecting intellectual property, both that of esalAI and that of our users, and define a clear framework for use to prevent any abuse. Finally, they minimize legal risks for all parties, by clarifying the responsibilities of each.
Your explicit acceptance of these conditions is required for the use of esalAI. We invite you to read them carefully to understand your rights and obligations within the framework of the use of our platform. This document is accessible directly on our website and requires your agreement during registration or the first use following a significant update of the conditions.
By choosing esalAI, you are committing to a path of document optimization and efficiency, supported by our commitment to quality and innovation.
The use of esalAI implies a series of commitments on the part of the user, essential for maintaining the quality and security of the platform. These commitments are as follows:
By accepting these terms of use, users acknowledge their responsibility in maintaining the security, legality, and integrity of their use of esalAI. Non-compliance with these commitments may result in corrective measures, including, but not limited to, suspension or termination of the user account.
The following section details the credit management terms on esalAI, a central element of our billing and access to services system. It is structured around the acquisition, use, and expiration and renewal of credits, thus providing a comprehensive view of how credits facilitate an optimized and flexible user experience.
After the initial registration, which offers each new user 500 credits valid for 14 days, esalAI proposes different subscription plans for the acquisition of additional credits, necessary for the continuation of the use of the platform. These plans are designed to meet the varied needs of our users, ranging from freelancers to large companies.
For companies with specific needs, esalAI offers the possibility of customized plans. These plans allow negotiation of the volume of credits and additional services directly with an account manager, thus ensuring a solution perfectly adapted to each case.
Payments can be made via credit card, direct debit, PayPal, or bank transfer, thanks to our payment partner Stripe, guaranteeing a secure and reliable transaction.
By choosing one of these plans, users ensure continuous access to the innovative services of esalAI, while controlling their budget and optimizing their document production.
The credits acquired on esalAI serve to access all the services and types of documents offered by the platform. Each action, from creating a document to using advanced features, is valued in credits, whose count is automatically deducted upon use.
This credit management is designed to offer a transparent and efficient user experience, enabling each user to maximize the use of esalAI services while controlling their budget.
The management of credits on esalAI is designed to offer flexibility and control to our users, while ensuring optimal use of our services.
To manage the automatic renewal option or for any question related to the expiration and renewal of credits, users are invited to consult their dashboard or to contact customer service directly.
This section delineates the framework for using esalAI, clearly distinguishing the authorized uses, which encourage productive and compliant use of the platform, from the prohibited uses, aimed at preserving the integrity and security of all users. These guidelines are essential to ensure an optimal and respectful experience for all.
The authorized uses of the esalAI platform are defined to ensure a compliant and productive use of the offered services. Companies using esalAI are encouraged to leverage the platform for creating, editing, and sharing various types of professional documents, including but not limited to functional specifications, contracts, and business reports. These documents can be shared and collaborated within the company's teams, thereby promoting efficient and centralized document management.
It is imperative that users ensure compliance with the applicable regulations in their country when using esalAI. This includes, but is not limited to, respecting copyright and data privacy laws. esalAI is committed to providing a platform that complies with legal frameworks, while offering maximum flexibility for companies' document management.
The use of esalAI should always be guided by principles of good faith and mutual respect between the platform and its users, as well as between users themselves.
The prohibited uses of esalAI are established to preserve the integrity, security, and reputation of the platform, as well as to protect the rights and confidentiality of all users and third parties. Non-compliance with these prohibitions may result in corrective measures, including, but not limited to, suspension or termination of the user account.
esalAI reserves the right to take all necessary measures in case of violation of these prohibitions, in order to protect its community and services. Users are encouraged to report any suspicious activity or content in violation of these principles.
This section addresses the measures taken by esalAI in case of non-compliance with the terms of use. It is divided into two main parts: temporary account suspension, applied as a first response to violations, and conflict resolution, detailing the procedure for managing disputes related to the use of the platform.
As part of the management of violations of the terms of use, esalAI applies a strict policy aimed at maintaining the security and integrity of its platform. Temporary account suspension constitutes a corrective measure provided for cases of non-compliance with the commitments made by users.
The criteria leading to a temporary suspension include, but are not limited to, repeated violations of authorized uses, such as the dissemination of copyrighted content without authorization, engagement in illegal activities, or the exercise of intimidation and harassment towards other users. Excessive non-compliant use of the subscription, manifested by a consumption of credits largely superior to that provided for without regularization of the necessary payments, as well as attempts to compromise the security of the platform, including hacking and sending viruses, are also likely to lead to a suspension.
The suspension process is immediate and without prior warning for serious offenses, with a suspension period set at 30 days. To restore their account, users must contact customer support and collaborate in resolving the issues that led to the suspension.
Immediately after the suspension, the user concerned receives a notification on the platform as well as an email detailing the reasons for the suspension. This message also contains specific instructions on how to contact support to initiate the resolution process and possibly recover access to the account.
This rigorous approach aims to ensure that esalAI remains a safe and respectful environment for everyone's rights, while emphasizing the importance of respecting the established terms of use.
As part of the management of violations of the terms of use, esalAI implements a structured conflict resolution process, aimed at resolving disputes that may arise between esalAI and its users in a fair and efficient manner. This process is designed to ensure that all parties have an opportunity to present their case and reach an amicable solution.
esalAI is committed to handling all conflicts with the utmost care and attention, respecting the principles of fairness and transparency. Users are encouraged to contact esalAI customer support for any questions or concerns related to the conflict resolution process.
This section addresses the essential aspects of the legal and regulatory information that governs the use of esalAI. It is divided into two main parts: the first dealing with copyright and intellectual property of the generated documents, and the second with the limitations of liability of esalAI in the context of the use of its services. This information is crucial for understanding the legal rights and obligations of users as well as those of esalAI.
esalAI places great importance on protecting copyright and intellectual property. In line with this commitment, the documents generated by the esalAI platform are the exclusive property of the user who created them. This ownership gives the user all necessary rights to use, modify, share, or commercially exploit these documents, subject to compliance with applicable copyright and intellectual property laws.
To ensure the protection of these documents against unauthorized use by third parties, esalAI implements a robust identity verification system. This system ensures that only authorized users have the possibility to consult or download the documents they have generated.
Users of esalAI are responsible for ensuring that they have the necessary rights to include any third-party content in the documents generated by the platform.
esalAI is committed to providing a quality platform, aiming to optimize the creation of professional documents through artificial intelligence. However, certain limitations of liability should be noted:
It is important to note that esalAI maintains a uniform approach to limitations of liability, while complying with major international regulations, such as the GDPR and the CCPA. However, no specific exceptions by region are applied.
This section aims to provide a concise and general overview of the limitations of liability of esalAI, in order to facilitate understanding by all users and maintain the clarity of the document.
esalAI is committed to offering quality customer service and to efficiently handling any claim submitted by its users. To ensure transparent and efficient management of claims, esalAI provides several means of contact and a dedicated follow-up process.
esalAI is determined to maintain a high level of customer satisfaction and considers each claim as an opportunity to improve its services. Users are encouraged to use the communication channels available to them for any question, concern, or claim, ensuring an optimal user experience.